All products are shipped out from Tuning Empire warehouses either in Germany, Poland or USA or directly from our supplier’s warehouse.

We are working with different couriers and freight forwarding companies depending on the size and weight of the package and its destination. We will advise which courier we have chosen for your package and, where applicable, will send you a tracking number for your goods immediately after despatch (Some freight forwarders only give us the AWB = Air Way Bill reference and ETA = Estimated Time of Arrival). Our preferred logistic partners include Fedex, UPS, Post, EMS for economy shipments, UPS and selected others.

Please note delivery times are our most accurate estimates only which we get also told from the freight forwarders. The delivery times are subject to change depending on parts ordered, service speed offered by couriers, custom inspections and shipping service specified, either economy or express.

We are shipping always door to door or to aiport or sea port, please discuss with us your preference.

 

Delivery times may vary due to distance from country to country, custom clearance duration, public holidays and other unforseen events. In case of a major delays we will always be in touch with you to inform you about the delivery status.

 

Unless otherwise stated, local import duties, charges and taxes are not included and must be borne by the receiver on arrival of goods. Please check with your local authorities about import rules and associated costs before you place an order. We are not able to take back the goods as a result of you not checking the potential import procedures and / or import costs in your country.  

 

Please kindly check the goods on arrival for any damage. We deliver all of the goods to the respective carrier properly boxed to prevent any kind of damage. If a package appears damaged upon arrival, please indicate the condition of the package to the delivery person, listing specific damages on your receipt from the carrier along with your signature. If possible please document with photographs.

Without such proof it is not possible for us to claim any settlement against the transport company. 

You can contact our customer service centre on:
E-Mail: info@exoticoem.com

Tuning Empire does not refund shipping charges. If you modify, install or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation.

 

Any further questions? please contact us.